American Family Insurance - Hillman & Associates at 133 East Main Street in Rexburg, Idaho

Customer Reviews about American Family Insurance - Hillman & Associates

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  My father and I are on a plan together, to get the multi-vehicle discount. This office has promised to call my father back a number of times and doesn't. Also, my father added a vehicle to his part of the policy and they put it on mine, charging me for it. Took several calls in attempts to get this very simple thing fixed, and it's still not, in fact, things are screwed up even more now. Now I get mail with his name on it, but my address for some things, while he gets mail with my name but his address. However, some mail comes with the correct name and address on it. Now it's time for me to renew, and they raised my monthly premiums by $15/month! With no explanation! I haven't had a ticket, accident or anything. If anything, I am now older (in a different category now that insurances use) so I should be considered "safer" and nothing else has changed. I have been with American Family for years and years, but I'm going to be looking around to compare prices, plans, and somewhere with better customer service and problem solving than the Rexburg office. *Disclaimer: Every office is owned by different owners, all under the name of American Family so this review in no way reflects experiences from other American Family offices. Only the Rexburg one with Zachary Hillman.
  April 22, 2017

  by Kendra Jensen

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About American Family Insurance - Hillman & Associates in Rexburg